Contact Us
Got a question about one of our reviews, spotted something that needs updating, or want to flag an issue with a site we cover? This page explains what we can help with and how to get a response that's actually useful to you.
What We Can Help With
Online Crypto Casinos is an independent research and comparison site. We don't operate any casino, hold player funds, or process deposits and withdrawals. That means our team can't resolve account issues, missing payouts, or bonus disputes directly — those always sit with the casino operator itself. What we can do is:
- Answer questions about how we score and rank crypto casinos
- Look into a factual error or outdated detail on a review, offer, or bonus term
- Take feedback on a site's licensing status, supported coins, or withdrawal experience if it's changed since our last check
- Point you toward the right resource if you're dealing with a dispute, a restricted account, or a responsible gambling concern
If You Have a Problem With a Casino Itself
Because offshore crypto casinos are licensed outside the US — typically in jurisdictions like Curaçao or Anjouan rather than by any US regulator — account disputes, delayed withdrawals, or verification issues need to go through that operator's own support team first. Most sites listed on this page run live chat or a support ticket system; check the operator's help section before reaching out to us. We can point you toward the general process, but we're not able to intervene in an individual account matter or guarantee an outcome.
Corrections and Fact-Checks
Crypto casino terms change often — bonus offers, wagering requirements, supported coins, and licensing details can all shift without much notice. If you've noticed something on this site that looks out of date, tell us:
- Which page and which detail (a bonus figure, a coin, a licence claim)
- What you believe the current, correct information is
- Where you saw it, if you have a source
We review flagged corrections and update pages where the change is confirmed. Our ratings for sites like BetPanda, CoinPoker, and Cryptorino are based on published terms and our own research, and we'd rather fix an error than leave it standing.
Responsible Gambling Support
If you or someone you know is struggling to control their gambling, that's more urgent than anything a comparison site can fix. The National Problem Gambling Helpline — 1-800-GAMBLER — is free, confidential, and available if you need to talk to someone now. Bear in mind that offshore crypto casinos often don't offer the same self-exclusion tools or player protections that US state-regulated operators provide, so building your own limits matters more when playing on these sites. Our Responsible Gambling page has more detail on tools and where to find further support.
Before You Reach Out
A few things that help us help you faster:
- Include the exact page or casino name you're asking about
- Avoid sending account numbers, wallet addresses, or verification documents — we have no way to act on them and can't store them securely
- If your question is about eligibility in your state, note which state you're in; legal status for offshore crypto casinos varies and we can only speak generally
For questions about site terms, disclosures, or how our content and affiliate relationships work, our Terms and Conditions page covers that in full, and our About Us page explains how we research and rate every casino we list.
A Word on What We're Not
We're a review and information resource, not a gambling operator, a financial adviser, or a tax professional. If your question touches on tax treatment of gambling winnings or crypto gains, we'd point you to a qualified tax professional rather than guess — US players are generally liable for tax on both, but the specifics depend on your situation. Similarly, nothing on this site is legal advice about whether a particular crypto casino is available or lawful in your state; offshore sites operate in a legal grey area for US players, and checking your own state's rules is on you.
This site and the casinos it reviews are intended for players aged 18 or older, or 21 where a site or state sets that higher minimum — always check the specific age requirement listed by the casino before signing up.
Getting a Response
We read every message that comes in, but we're a small research team, not a live support desk, so replies take a little time — please don't send the same query through multiple channels expecting a faster answer. If your issue is urgent and involves an active account or funds at a casino, contact that operator's own support first; it'll almost always be faster than waiting on us.